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Knowledge base
A beginner’s guide to cryptocurrency trading
Articles
21
Why it is important to secure your account?
What security tools are available on HitBTC?
Someone logged in to my account. What should I do?
What is 2-factor authentication
How to Deposit funds to your HitBTC account
See all 21 articles
Howto
5
How to create an account
How to read crypto order books
How to make a first trade
How to verify your account
How to read a candlestick chart
Demo HitBTC
Articles
1
What is Demo HitBTC?
Account and security
Issues
12
My password isn't working
I have lost/reset 2FA device
2FA codes not working
How to set up a corporate account
How to close my account
See all 12 articles
Articles
10
How to enable 2FA with a code-generating app
How to protect your account from social engineering
How to protect your account from intruders
How to whitelist HitBTC in your mailbox
How to contact the team via Support Center
See all 10 articles
Deposits
Articles
7
Main and trading accounts
Security of your funds
Retrieval of deposits sent by mistake
Making a deposit
How to deposit safely
See all 7 articles
Issues
6
My deposit address has changed
I have deposited a coin which is not supported by HitBTC
Where is my ETH token deposit?
Where is my deposit?
NEO deposit delay: invocation transaction
See all 6 articles
Trading
Articles
10
How to manage your trading & payment activity
Trading tools
Scaled orders
How to cancel my orders
Trading fees
See all 10 articles
Issues
4
Error when trying to transfer funds
Other problems with orders management
"Insufficient funds"
Can't specify the necessary amount
Margin trading
Articles
5
What is margin trading?
How to use margin trading?
What is Isolated Margin?
Liquidations
Interest Rate Charges
Withdrawals
Articles
5
How to withdraw funds
What are withdrawal fees?
How to locate transaction hash
Why is particular coin offline?
Whitelist of withdrawal addresses
Issues
16
"Withdrawals are temporarily disabled on your account"
“This destination address is not whitelisted”
“Withdrawals from your account are suspended”
I cannot withdraw a coin/token
I want to withdraw a disintegrated coin
See all 16 articles
HitBTC Mobile App
Articles
1
Best Bitcoin and Crypto Trading App – HitBTC
Issues
5
How to download HitBTC app
How to create a new account
Withdrawals or other functions don't work in the app
Where to find a PIN code
How to sign in via HitBTC app
Token swaps, airdrops and other updates
Issues
3
When I will receive coins after the airdrop which you supported?
I want to withdraw a disintegrated coin
Will you support a particular coin?
Articles
9
Forks and airdrops
What happens if a coin is disintegrated
Markets overview
Aryacoin (AYA) to be supported on HitBTC
WAX swapped to WAXP
See all 9 articles
Sub-accounts
Articles
1
Creating a master account & sub-accounts
API
Issues
0
Articles
1
HitBTC API Keys
Trollbox
Articles
2
What is Trollbox
Trollbox Rules
Issues
2
Trollbox complaint
Why was I banned from Trollbox?
Legal & KYC
Issues
2
How to contact HitBTC on legal issues
How to verify my account?
Articles
3
Privacy Policy
What is verification
How can you benefit from undergoing the KYC procedure?
Information collected
Privacy policy
0
Opt-out policy
0
Archive
Security
0
Affiliate
0
Most common issues
0
Disclosure statements
0
Coins
0