Articles

How to enable 2FA with a code-generating app
It is critically important to set up 2-factor authentication (or 2FA for short) for any website that contains your private information or your funds. Here&#...
Fri, 14 Aug, 2020 at 2:15 PM
How to protect your account from social engineering
Social engineering is the most dangerous online threat. We are invested in your security, so we provide a whole set of tools to help you protect your ac...
Fri, 14 Aug, 2020 at 2:27 PM
How to protect your account from intruders
Blockchain transactions are irreversible and final. That means that once the funds have left your account, there is no way to return them or to determine th...
Fri, 10 Jul, 2020 at 5:43 AM
How to whitelist HitBTC in your mailbox
Can't find a confirmation email from us? It may have been blocked by your mail service. To avoid this problem, add HitBTC addresses and/or domain t...
Fri, 14 Aug, 2020 at 2:37 PM
How to contact the team via Support Center
To compose a general request to our team, please use this form. To get your issue resolved, please find the corresponding article and follow the guide. ...
Wed, 12 Aug, 2020 at 3:58 PM
Security tools available from HitBTC
Use our security tools HitBTC offers an entire security control center. Learn more about it to stay safe. Email notifications about new IP logins ...
Fri, 14 Aug, 2020 at 2:40 PM
How to restore your account access
First let's figure out why you no longer have access to your account. Did you forget your password? Or maybe you’re getting an “Incorrect password”...
Fri, 14 Aug, 2020 at 2:42 PM
How to use YubiKey for 2FA
It is critically important to set up 2-factor authentication (or 2FA for short) for any website that contains your private information or access to your fun...
Fri, 10 Jul, 2020 at 5:43 AM
How to create an account
To create a new account, please visit the main page of the website and click the Sign up button in the top right of the page. You will be taken to ...
Fri, 14 Aug, 2020 at 2:47 PM