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Account and security

Account and security

Tips and issues: how to create, protect and operate a HitBTC account

Articles

How to enable 2FA with a code-generating app
How to restore your account access
How to transfer your 2FA to a new device
How to Use Yubikey for 2FA
How to whitelist HitBTC in your mailbox
How to protect your account from intruders
How to protect your account from social engineering
Security tools available from HitBTC
How to create an account

Issues

I Have Lost/Reset 2FA Device
2FA codes not working
How to close my account
Someone created an account with my email address
My password isn't working
How to change email address associated with my account
I do not have access to my email
Someone has access to my account
I do not receive email confirmations
How to reset my password
How to set up a corporate account
Noticed social engineering attempts