I do not receive email confirmations

If you do not receive email confirmations, we suggest that you look for them in the “Spam” folder of your mailbox. In Gmail it would be useful to check “All mail” and “Promotions” folders. Please make sure that HitBTC addresses (@hitbtc.com) are not blacklisted in your email settings.

If you fail to find the email in the folders we suggested, please make sure you’re looking at the mailbox of the email address associated with your HitBTC account.

Still no luck? Try adding HitBTC address to trusted senders list and then request the confirmation once again.

By submitting your request and clicking the link below to contact our Support Team, you confirm that you have read and tried these suggestions but that failed to solve your issue.

Submit a new request

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