To compose a general request to our team, please use this form.

To get your issue resolved, please find the corresponding article and follow the guide. If it is necessary to contact us, you'll be provided with a relevant contact form. However, most issues can be resolved without filing a ticket.

Type brief and clear description of the issue into the search bar and hit Enter.

 Good search queries         Bad search queries

  • deposit not received

  • lost 2fa

  • not receiving email confirmations


  • waiting for my deposit since yesterday!!

  • how to login? i do not have 2 factor codes

  • hello, mail problem

You also can select a proper category, say “Withdrawals,” and look through the articles to find the one describing your issue. We encourage you to study the “Articles” column in each category to learn more about how the exchange operates.


It’s important not to misuse the support contact forms so that our support representatives have more time to fix things instead of sorting endless tickets. If you made sure that your issue is really not covered in the knowledge base, please contact us here and describe it in detail.

Follow our public channels like Twitter or Telegram to stay up to date on HitBTC events and meet the community.