The technical features of our exchange restrict certain types of transactions from being displayed automatically on traders’ accounts on HitBTC.

Specifically, invocation transactions of NEO and assets based on its network (GAS) sent to your HitBTC account will not be visible. Here's what such transactions look like in the blockchain:

If you have sent an invocation transaction to your account, please contact us via this form and we will make sure that the proper solution is provided: I have sent a NEO invocation transaction.