Unfortunately, we will not be able to retrieve and refund coins that are not supported by our exchange.


There are no wallets or software for these projects, so there is nothing we can do with their coins.


However, if the coin is eventually supported by HitBTC, we will be able to recover your funds. Please regularly check announcements on newly supported coins in our social media.


When you see that the coin is supported, please feel free to submit a request here: I sent the deposit to the wrong address. Please be aware of our Policy on retrieval of deposits sent by mistake.


How to double-check if a cryptocurrency is supported by HitBTC?


Please look up the coin's ticker on System Monitor page or the project's full name on your Account page.