If you see the message “An error occurred” when trying to deposit/transfer/withdraw your funds, it can be caused by an issue with your browser.


Try refreshing the local cache for HitBTC in your browser: in most cases this solves the problem.


Here are the hotkeys for different operating systems:


Windows: Ctrl + F5
Mac/Apple: Apple + R or Command + R
Linux: F5


Turning off your VPN may also help.


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