If you see the message “An error occurred” when trying to deposit/transfer/withdraw your funds, it can be caused by an issue with your browser.

Try refreshing the local cache for HitBTC in your browser: in most cases this solves the problem.

Here are the hotkeys for different operating systems:

Windows: Ctrl + F5
Mac/Apple: Apple + R or Command + R
Linux: F5

Turning off your VPN may also help.

Nothing worked?

Please let us know by filling out this form.