"An error occurred"

If you see the message “An error occurred” when trying to deposit/transfer/withdraw your funds, it can be caused by an issue with your browser.

Try refreshing the local cache for HitBTC in your browser: in most cases this solves the problem.

Here are the hotkeys for different operating systems:

Windows: Ctrl + F5
Mac/Apple: Apple + R or Command + R
Linux: F5

Turning off your VPN may also help.

Nothing worked?

Please let us know by filling out this form.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Contact us