“This destination address is not whitelisted. You can add it to your whitelist here.”


If you enabled the Whitelist feature on your account, you can only withdraw your funds to the addresses added to the Whitelist.


Here are three possible solutions to this problem:


  1.  When you see this error, first make sure that the destination address exactly matches the address added to your Whitelist. Please note that the Whitelist is case-sensitive.
  2. Please keep in mind that you need to separately Whitelist an address for each coin or token. A whitelisted ETH address cannot be used for withdrawing ETH tokens until you whitelist this address for each specific token by choosing its ticker in the dropdown menu “Currency.”
  3. You may have whitelisted the address, but in addition to this address you are using a Payment ID (or a destination tag, message, etc.) when trying to initiate a withdrawal. The system will not allow you to complete this action unless this Payment ID is whitelisted along with the address, using the special field.



Important: After whitelisting a new address/Payment ID, all withdrawals from your account will be suspended for 48 hours. You will see a relevant notification on your Account page. This is a security measure designed to ensure the safety of your funds.