“Transfers for this cryptocurrency are offline. Please refer to the System Monitor page for updates.”


The software for this asset is being updated.


Please check the System Monitor page for more information.


If the transfers field is red, it means that transfers in this cryptocurrency are temporarily unavailable for all HitBTC users due to technical maintenance. Please check the status regularly: once the maintenance is completed, this field will turn green and you will be able to transfer your funds.


If you have checked the status on the System Monitor page and it says that transfers of this coin are available, please contact us using this form.


“Transfers have been disabled on your account, contact us via this form.”


Transfers may be restricted on your account for security reasons.


To restore them, please submit a ticket via this form.


“An error occurred”


If you see the message “An error occurred” when trying to deposit/transfer/withdraw your funds, it can be caused by an issue with your browser.


Try refreshing the local cache for HitBTC in your browser: in most cases this solves the problem.


Here are the hotkeys for different operating systems:


Windows: Ctrl + F5


Mac/Apple: Apple + R or Command + R


Linux: F5


Turning off your VPN may also solve the problem.


Nothing worked?


Please let us know by filling out this form.