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Other
<label class=" required control-label cf_lost_email_1509203-label " for="helpdesk_ticket_cf_lost_email_1509203">Lost email (address to which you DON'T have access)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_lost_email_1509203]" id="helpdesk_ticket_custom_field_cf_lost_email_1509203" /> </div>
<label class=" control-label cf_provide_transaction_hashes_of_a_few_deposits_to_your_account410206_1509203-label " for="helpdesk_ticket_cf_provide_transaction_hashes_of_a_few_deposits_to_your_account410206_1509203">Please provide transaction hashes of a few deposits to your HitBTC account</label> <div class="controls "> <textarea class=" paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_provide_transaction_hashes_of_a_few_deposits_to_your_account410206_1509203]" id="helpdesk_ticket_custom_field_cf_provide_transaction_hashes_of_a_few_deposits_to_your_account410206_1509203"> </textarea> </div>
<label class=" control-label cf_backup_code_1509203-label " for="helpdesk_ticket_cf_backup_code_1509203">Did you try using your 24-digit backup code?</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_backup_code_1509203]" id="helpdesk_ticket_custom_field_cf_backup_code_1509203"><option value="">...</option> <option data-id="63000297700" value="Don't have it">Don't have it</option> <option data-id="63000297701" value="I'll try it now">I'll try it now</option></select> </div>
<label class=" required control-label cf_transaction_hash866206_1509203-label " for="helpdesk_ticket_cf_transaction_hash866206_1509203">Transaction hash</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_transaction_hash866206_1509203]" id="helpdesk_ticket_custom_field_cf_transaction_hash866206_1509203" /> </div>
<label class=" required control-label cf_amount_1509203-label " for="helpdesk_ticket_cf_amount_1509203">Amount</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_amount_1509203]" id="helpdesk_ticket_custom_field_cf_amount_1509203" /> </div>
<label class=" required control-label cf_ticker_of_deposited_coin_1509203-label " for="helpdesk_ticket_cf_ticker_of_deposited_coin_1509203">Ticker of deposited coin (BTC, ETH, LTC, etc.)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_ticker_of_deposited_coin_1509203]" id="helpdesk_ticket_custom_field_cf_ticker_of_deposited_coin_1509203" /> </div>
<label class=" required control-label cf_address_used_by_mistake_1509203-label " for="helpdesk_ticket_cf_address_used_by_mistake_1509203">Address used by mistake</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_address_used_by_mistake_1509203]" id="helpdesk_ticket_custom_field_cf_address_used_by_mistake_1509203" /> </div>
<label class=" required control-label cf_transaction_hash_1509203-label " for="helpdesk_ticket_cf_transaction_hash_1509203">Transaction hash</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_transaction_hash_1509203]" id="helpdesk_ticket_custom_field_cf_transaction_hash_1509203" /> </div>
<label class=" required control-label cf_transaction_hash692622_1509203-label " for="helpdesk_ticket_cf_transaction_hash692622_1509203">Transaction hash</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_transaction_hash692622_1509203]" id="helpdesk_ticket_custom_field_cf_transaction_hash692622_1509203" /> </div>
<label class=" required control-label cf_amount984114_1509203-label " for="helpdesk_ticket_cf_amount984114_1509203">Amount</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_amount984114_1509203]" id="helpdesk_ticket_custom_field_cf_amount984114_1509203" /> </div>
<label class=" required control-label cf_ticker_of_deposited_coin_btc_eth_ltc_etc_1509203-label " for="helpdesk_ticket_cf_ticker_of_deposited_coin_btc_eth_ltc_etc_1509203">Ticker of deposited coin (BTC, ETH, LTC, etc.)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_ticker_of_deposited_coin_btc_eth_ltc_etc_1509203]" id="helpdesk_ticket_custom_field_cf_ticker_of_deposited_coin_btc_eth_ltc_etc_1509203" /> </div>
<label class=" required control-label cf_address_used_by_mistake537749_1509203-label " for="helpdesk_ticket_cf_address_used_by_mistake537749_1509203">Destination address</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_address_used_by_mistake537749_1509203]" id="helpdesk_ticket_custom_field_cf_address_used_by_mistake537749_1509203" /> </div>
<label class=" required control-label cf_enter_the_ticker_of_coin_which_you_are_supposed_to_receive_1509203-label " for="helpdesk_ticket_cf_enter_the_ticker_of_coin_which_you_are_supposed_to_receive_1509203">Enter the ticker of coin which you are supposed to receive</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_enter_the_ticker_of_coin_which_you_are_supposed_to_receive_1509203]" id="helpdesk_ticket_custom_field_cf_enter_the_ticker_of_coin_which_you_are_supposed_to_receive_1509203" /> </div>
<label class=" required control-label cf_input_the_timedate_of_incoming_transaction_making_you_eligible_for_distribution_1509203-label " for="helpdesk_ticket_cf_input_the_timedate_of_incoming_transaction_making_you_eligible_for_distribution_1509203">Input the time&date of incoming transaction making you eligible for distribution</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_input_the_timedate_of_incoming_transaction_making_you_eligible_for_distribution_1509203]" id="helpdesk_ticket_custom_field_cf_input_the_timedate_of_incoming_transaction_making_you_eligible_for_distribution_1509203" /> </div>
<label class=" required control-label cf_which_cryptocurrency_you_are_operating648633_1509203-label " for="helpdesk_ticket_cf_which_cryptocurrency_you_are_operating648633_1509203">Which cryptocurrency you are operating?</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_which_cryptocurrency_you_are_operating648633_1509203]" id="helpdesk_ticket_custom_field_cf_which_cryptocurrency_you_are_operating648633_1509203" /> </div>
<label class=" required control-label cf_transaction_id_1509203-label " for="helpdesk_ticket_cf_transaction_id_1509203">Transaction ID (you can find transaction ID on https://hitbtc.com/reports/wallet-transactions in "ID" column. Make sure that appropriate time range is selected above)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_transaction_id_1509203]" id="helpdesk_ticket_custom_field_cf_transaction_id_1509203" /> </div>
<label class=" required control-label cf_transaction_id318109_1509203-label " for="helpdesk_ticket_cf_transaction_id318109_1509203">Transaction ID (you can find transaction ID on https://hitbtc.com/reports/wallet-transactions in "ID" column. Make sure that appropriate time range is selected above)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_transaction_id318109_1509203]" id="helpdesk_ticket_custom_field_cf_transaction_id318109_1509203" /> </div>
<label class=" required control-label cf_insert_the_destination_address_which_you_used_1509203-label " for="helpdesk_ticket_cf_insert_the_destination_address_which_you_used_1509203">Insert the destination address which you used</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_insert_the_destination_address_which_you_used_1509203]" id="helpdesk_ticket_custom_field_cf_insert_the_destination_address_which_you_used_1509203" /> </div>
<label class=" required control-label cf_which_operation_you_initiated_when_you_got_the_error_message_1509203-label " for="helpdesk_ticket_cf_which_operation_you_initiated_when_you_got_the_error_message_1509203">Which operation you initiated when you got the error message?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_which_operation_you_initiated_when_you_got_the_error_message_1509203]" id="helpdesk_ticket_custom_field_cf_which_operation_you_initiated_when_you_got_the_error_message_1509203"><option value="">...</option> <option data-id="63000194105" value="Withdrawal">Withdrawal</option> <option data-id="63000194106" value="Transfer between main and trading account">Transfer between main and trading account</option></select> </div>
<label class=" required control-label cf_copy_and_paste_error_message_you_see_1509203-label " for="helpdesk_ticket_cf_copy_and_paste_error_message_you_see_1509203">Copy and paste error message you see</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_copy_and_paste_error_message_you_see_1509203]" id="helpdesk_ticket_custom_field_cf_copy_and_paste_error_message_you_see_1509203" /> </div>
<label class=" required control-label cf_enter_the_date_and_time_when_you_initiated_the_operation_1509203-label " for="helpdesk_ticket_cf_enter_the_date_and_time_when_you_initiated_the_operation_1509203">Enter the date and time when you initiated the operation</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_enter_the_date_and_time_when_you_initiated_the_operation_1509203]" id="helpdesk_ticket_custom_field_cf_enter_the_date_and_time_when_you_initiated_the_operation_1509203" /> </div>
<label class=" required control-label cf_which_cryptocurrency_you_are_operating_1509203-label " for="helpdesk_ticket_cf_which_cryptocurrency_you_are_operating_1509203">Which cryptocurrency you are operating?</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_which_cryptocurrency_you_are_operating_1509203]" id="helpdesk_ticket_custom_field_cf_which_cryptocurrency_you_are_operating_1509203" /> </div>
<label class=" required control-label cf_are_you_able_to_log_in_to_your_account_now_1509203-label " for="helpdesk_ticket_cf_are_you_able_to_log_in_to_your_account_now_1509203">Are you able to log in to your account now?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_are_you_able_to_log_in_to_your_account_now_1509203]" id="helpdesk_ticket_custom_field_cf_are_you_able_to_log_in_to_your_account_now_1509203"><option value="">...</option> <option data-id="63000193972" value="Yes">Yes</option> <option data-id="63000193973" value="No">No</option></select> </div>
<label class=" required control-label cf_which_confirmation_is_missing_1509203-label " for="helpdesk_ticket_cf_which_confirmation_is_missing_1509203">Which confirmation is missing?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_which_confirmation_is_missing_1509203]" id="helpdesk_ticket_custom_field_cf_which_confirmation_is_missing_1509203"><option value="">...</option> <option data-id="63000193980" value="Registration e-mail">Registration e-mail</option> <option data-id="63000193981" value="Whitelist confirmation e-mail">Whitelist confirmation e-mail</option> <option data-id="63000193982" value="2FA confirmation/removal e-mail">2FA confirmation/removal e-mail</option> <option data-id="63000193983" value="API secret key e-mail">API secret key e-mail</option> <option data-id="63000193984" value="Password recovery e-mail">Password recovery e-mail</option> <option data-id="63000193985" value="Other confirmation">Other confirmation</option></select> </div>
<label class=" required control-label cf_request_type_1509203-label " for="helpdesk_ticket_cf_request_type_1509203">Request type</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_request_type_1509203]" id="helpdesk_ticket_custom_field_cf_request_type_1509203"><option value="">...</option> <option data-id="63000194139" value="Bug/issue/problem">Bug/issue/problem</option> <option data-id="63000194140" value="Suggestion/idea">Suggestion/idea</option></select> </div>
<label class=" required control-label cf_platform_1509203-label " for="helpdesk_ticket_cf_platform_1509203">Platform</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_platform_1509203]" id="helpdesk_ticket_custom_field_cf_platform_1509203"><option value="">...</option> <option data-id="63000194141" value="iOS">iOS</option> <option data-id="63000194142" value="Android">Android</option></select> </div>
<label class=" required control-label cf_your_phone_model_1509203-label " for="helpdesk_ticket_cf_your_phone_model_1509203">Your phone model</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_your_phone_model_1509203]" id="helpdesk_ticket_custom_field_cf_your_phone_model_1509203" /> </div>
<label class=" required control-label cf_your_os_version_1509203-label " for="helpdesk_ticket_cf_your_os_version_1509203">Your OS version</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_your_os_version_1509203]" id="helpdesk_ticket_custom_field_cf_your_os_version_1509203" /> </div>
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