Before making a deposit to your HitBTC account, it is important to make sure that the coin you are going to send is supported on our platform.
Tickers of the coins and tokens
Every platform integrates assets with certain tickers - abbreviations for the full name of the supported project. Sometimes these tickers may be identical on different websites, while the full names do not match.
For example, SCC on HitBTC stands for StockChain coin which is an Ethereum token. On some other websites, coingecko.com for example, SCC stands for SiaCoin Classic that is currently not integrated into our platform, so it's not possible to deposit it successfully to a HitBTC account.
On the Account page, you can see the list of assets available for deposits. The full name of each coin and token is specified next to the ticker.
It is crucial to make sure that not only tickers but the full names are identical on HitBTC and on the service that you use to send your deposit.
Ethereum tokens and contract addresses
A huge amount of circulating ERC20 tokens, which are titled whatever their developers wish, might be confusing. It's important to remember that if you happen to deposit unsupported tokens to your HitBTC account, it wouldn't be possible to send them back. Please use the following instruction to be sure that such inconvenience won't happen to you.
Every token is distinguished from others by its unique contract address. This is how it looks in blockchain explorer (taking EURS token as an example):
Once you're planning to deposit some token to your HitBTC account, you should make sure that this token is operated by the same contract address that we're supporting. To find that out, proceed to your account section, locate the token you wish to deposit and hit the "Deposit" button.
You'll see the link to this token contract address. Please see the screenshot.
Make sure that the contract addresses match. If they do, you can make a deposit safely. If they don't, your deposit might be lost.