"Withdrawals on your account have been suspended until [date] for security reasons. Read more."
Trying to withdraw your funds and receive this error? There are two possible reasons.
In case someone gains the access to your email account, he will be able to reset your HitBTC password and get the access to it as well.
For security reasons, once password recovery is initiated and successfully confirmed, withdrawals on the account are being kept on hold for the next 72 hours.
In case you haven't requested password recovery, please contact our support team as soon as possible by submitting a request here: my account was hacked.
If you are using whitelist for your withdrawal addresses, you may potentially face this problem because of two cases:
1. A new address was added to your whitelist. When it happens, your withdrawals get disabled for 48 hours.
2. Your whitelist got disabled. For safety of your funds your withdrawals are suspended for 48 hours.
If you have not initiated none of these actions, please contact us.