If you see the message "An error occurred" when trying to deposit/transfer/withdraw your funds, it can be caused by an issue with your browser.
Try refreshing the local cache for HitBTC in your browser, it helps in most cases.
Here are the hotkeys for different operating systems:
Windows: Ctrl + F5
Mac/Apple: Apple + R or Command + R
VPN turning off might work as well.
Feel free to notify us by filling out this form.