Welcome to HitBTC Support Centre. We have covered all common issues here and provided step-by-step guides for solving them.
To get your issue resolved, please find the corresponding article and follow the guide. If it is necessary to contact us, you'll be provided with a relevant contact form. However, most issues can be resolved even without filing a ticket.
Type brief and clear description of the issue into the search bar and hit Enter.
|Good search queries||Bad search queries|
You also can select a proper category, say “Withdrawals”, and look through the articles to find the one describing your issue. We encourage you to study the "Articles" column in each category to learn more about how the exchange operates.
It’s important not to misuse the support contact forms, so that our agents have more time to fix things instead of sorting tickets in order. If you are sure that your issue isn’t covered in the knowledge base, contact us here and describe it in detail.