"Transfers for this currency are offline. Please refer to System Monitor page for updates."
Wallets are being updated.
Please check System Monitor page for more information.
If transfers field is red, it means that this cryptocurrency's transfers are temporarily unavailable for all HitBTC users due to technical maintenance. Please check the status regularly, once the maintenance is over this field will turn green and you will be able to transfer your funds.
In case you have checked the status on the System Monitor page and it says transfers of this currency are available, please contact us using this form.
"Transfers have been disabled on your account, contact us via this form."
Transfers might be locked on your account for security reasons.
To unlock them, submit a ticket via this form.
"An error occurred"
If you see the message "An error occurred" when trying to deposit/transfer/withdraw your funds, it can be caused by an issue with your browser.
Try refreshing the local cache for HitBTC in your browser, it helps in most cases.
Here are the hotkeys for different operating systems:
Windows: Ctrl + F5
Mac/Apple: Apple + R or Command + R
VPN turning off might work as well.
Feel free to contact us by filling out this form.