"Transfers for this currency are offline. Please refer to System Health page for updates."
Wallets are being updated.
Please check System Health page for more information.
If transfers field is red, it means that this cryptocurrency's transfers are temporarily unavailable for all HitBTC users due to technical maintenance. Please check the status regularly, once the maintenance is over this field will turn green and you will be able to transfer your funds.
In case you have checked the status on System Health page and it says transfers of this currency are available, please contact us using this form.
"Transfers have been disabled on your account, contact us via this form."
Transfers might be locked on your account for security reasons.
To unlock them, submit a ticket via this form.
"An error occurred"
If you see the message "An error occurred" when trying to transfer funds, most likely the web browser you're using is not compatible with our system.
Open your HitBTC account in Google Chrome and try once again.
Already on Chrome? Try to clear up browser cache, it helps in most cases.
VPN turning off might work as well.
Feel free to contact us by filling out this form.