Have you deposited Ethereum tokens to your HitBTC account but they are not reflected on your balance?
Make sure you have sent original tokens.
- Open your Account page, choose the token you sent, click "Deposit".
- Click "this contract address" to see the official token's page in the block explorer.
- Compare contract address in your transaction to contract address on the official token page.
If the contract address in your transaction differs from the official contract address, it means that this transaction sent tokens that are not supported by HitBTC. These tokens cannot be credited to your account or refunded in any way as there is no software to process and store these tokens.
In case the contract address in your transaction is correct, there are more possible reasons why you cannot see the funds on your HitBTC account.
Please proceed to Where is my deposit? article.