You have deposited Ethereum tokens to your HitBTC account but they are not reflected on your balance?
Make sure you have sent original tokens.
- Open your Account page, choose token you sent, click "Deposit".
- Hit the link "this contract address" and see the official token's page in blockchain explorer.
- Compare contract address in your transaction to contract address on official token page.
If the contract address in your transaction differs from the official contract address, it means that by this transaction unoriginal tokens were sent. These tokens cannot be credited to your account or refunded in any way.
In case the contract address in your transaction is correct, there are more possible reasons you do not see the funds on your HitBTC account.
Please proceed to Where is my deposit? article.