Whitelist is a great security instrument created by HitBTC developers. This is a list of addresses to which you permit withdrawals from your HitBTC account. It will be impossible to initiate withdrawal from your account to any address not included to the whitelist.
By enabling this feature, you will get more secure and avoid withdrawal of your funds in case your account gets compromised.
Note: After you have added a new address to the whitelist or disable your whitelist, all withdrawals will be automatically disabled within 48 hours on your account.
Should you try to withdraw your funds within this timeframe, you will see one of the following notes:
"Dear Trader, for the sake of your security withdrawals on your account are suspended till 2018-04-30 12:05."
"Withdrawals on your account are kept on hold till 2018-04-30 12:05 for the sake of your security."
How to enable whitelist
To enable Whitelist feature:
1. Open Settings page, Whitelist tab.
2. Click "Enable whitelist" button.
3. Receive email with a confirmation link. Follow this link to confirm enabling Whitelist.
4. Add all addresses you will use for withdrawals to the list on your Profile page, Whitelist tab.
Important: You will be able to add the addresses within 12 hours after clicking confirmation link from the email.
5. After 12 hours your Whitelist settings will be enabled and closed. Now you will be able to withdraw your funds to the listed addresses only!
Whitelist feature does not disable requirement to confirm each withdrawal via email.
In case you do not receive confirmation emails from HitBTC, please proceed to the article: I do not receive email confirmations.
How to add an address to enabled Whitelist
You can add a new permitted address to the list by clicking "Add address" button.
Choose currency you are going to withdraw to the address, enter name and address, then click "Confirm".
This action requires confirmation by clicking a link from email that you will receive right away.
Note: After a new address is successfully whitelisted, all withdrawals will be disabled on your account during 48 hours. This is a security measure for your own safety.
In case you are experiencing any problem with adding new addresses to your Whitelist, please follow this link.
How to disable Whitelist
Click "Disable Whitelist" button on your Settings page, Whitelist tab.
Confirm this action by following a confirmation link sent you via email.
Note: After your Whitelist is disabled, all withdrawals will be suspended on your account during 48 hours. This is a security measure for your own safety.
Once again, after you enable Whitelist feature, YOU WILL NOT BE ABLE TO WITHDRAW YOUR FUNDS in the following cases:
1. You are trying to withdraw your funds to an address which is not included to the Whitelist.
2. You have added a new address to the Whitelist during the last 48 hours.
3. You have disabled the Whitelist less than 48 hours ago.
Should you experience any problems with withdrawals, and in case the information above do not contain a solution, follow this link.
Found a bug in Whitelist functionality? Please report it to us here.
Got an email related to a Whitelist action you have not initiated?
In case you see an email with confirmation link for any action related to Whitelist, although you did not initiated this action, the most possible explanation is that your HitBTC account has been compromised.
However, with Whitelist enabled, you have at least 48 hours to contact us here.