If you have lost your 2FA device or deleted the Authentication app, you can log in with your backup code. This code was suggested to be written down or printed during 2FA activation. Just paste or input it to the field where you put in 2fa code usually. If the backup code is correct, you will be logged in normally.
Once you logged in, you can disable 2FA on your account and enable it again with a new app or device.
Don't have a backup code?
We can disable 2FA for you to help you out of this situation. But this is a risky operation because your account loses part of its protection. So we need to make sure that we’re doing it upon request of the legitimate account owner. Such verification is a multi-stage process, which requires your cooperation and some time as well.
Please fill up the form by link below and provide us with all available information that will help us identify you as the account owner.