Delivery and distribution of coins after a fork happens usually takes some time. We need to receive the tokens, list them on the exchange, create wallets, set up and adjust software. Please allow a few weeks after the date of a fork for the coins to appear on your account.
While waiting, make sure you are eligible for distribution:
- check the time and date of the deposit - it should be prior to the time and date of the snapshot;
- check the time and date of trades in case you've got the coins by buying them on the exchange.
To find out the time and date of snapshot, you will want to browse the project's website. It should contain information about time&date of the block forked. In case it contains only block number, you may see its time&date on the blockchain explorer.
In case you have not received the coins although you believe you should have, feel free to fill out the form here.
Please make sure that this airdrop has been supported by HitBTC before submission of your request. You can find notification about this event on our official channels: