Unfortunately, we are not able to retrieve and refund coins which are not listed on the exchange. There is no wallet and software for those currencies.
However, once the coin gets listed on HitBTC, we will be able to recover your funds. Please check out our new listings regularly.
When you see the coin is listed, feel free to submit this request: I sent the deposit to a wrong address.
Please, be aware of our recovery of mistakenly sent deposits policy.