Unfortunately, we are not able to retrieve and refund coins which are not listed on the exchange.
There are no wallets and software for those currencies, so it is impossible to operate the coins.
However, once the coin gets listed on HitBTC, we will be able to recover your funds. Please check out our new listings regularly.
When you see the coin is listed, feel free to submit this request: I sent the deposit to a wrong address.
Please, be aware of our recovery of mistakenly sent deposits policy.
How to make sure this currency is not listed on HitBTC?
Please look up for the currency's ticker on System Health page.