Unfortunately, we are not able to retrieve and refund coins which are not integrated into the exchange.
There are no wallets and software for those currencies, so it is impossible to operate the coins.
However, once the coin gets integrated to HitBTC, we will be able to recover your funds. Please check out our new integrations regularly.
When you see the coin is integrated, feel free to submit this request: I sent the deposit to a wrong address.
Please, be aware of our recovery of mistakenly sent deposits policy.
How to make sure this currency is not integrated on HitBTC?
Please look up for the currency's ticker on System Health page or the currency's full name on your Account page.