It makes sense to look the missing e-mail up in the “Spam” folder of your mailbox. In Gmail it would be a good idea to check “All mail” and “Promotions” folders. Please make sure that HitBTC addresses (@hitbtc.com) are not blacklisted in your email settings.
If you fail to find the e-mail in mentioned folders, please make sure you’re viewing mailbox of the e-mail address associated with your HitBTC account.
No success? Try to add HitBTC address to trusted senders list and then request the confirmation once again.
By submitting your request and clicking the link below to contact our Support Team, you do confirm that you have read these tips and they don’t contain a solution to the issue you’re experiencing.