Blockchain transactions are not reversible.
In case you have accidentally sent deposit to a wrong address, it means that nobody has the keys to that address, your coins are most certainly lost forever. Before initiating a transaction, please make sure that the destination address contains no typos and mistakes.
However, if you accidentally deposit one currency to another’s address on HitBTC, we are most likely able to help you. For example, sending ETH tokens to your ETC address, or one token to another’s address, or BTC to USDT address - these kinds of mistakes are reversible.
Nevertheless, correction of such mistakes requires quite an amount of labour of several people. That is not an easy process, and it takes time. Here’s how we handle it:
- Mistakenly sent deposit is being credited to your account within 2 months after we confirm that it’s possible to recover it;
- The equivalent of $100 is being deducted from the amount of that deposit.
Please note than Bitcoin Cash coins sent to Bitcoin address (BCH to BTC), could be lost forever before we manage to recover them.
In case you have sent your deposit to a wrong address, please fill out the form: I sent the deposit to a wrong address. We will do our best to help you.