First off, take a look at the status of your withdrawal on HitBTC. There are three options you can see:
- please allow some time for the withdrawal to be processed and a transaction hash to be formed. If it takes longer than a couple of minutes, please find tips here: My withdrawal remains pending.
- your withdrawal has been commited and sent to the blockchain. You will receive your coins shortly.
- (Failed or Cancelled)
- your withdrawal has failed due to one of two main reasons: either the payment data is incorrect or the network has been overloaded;
- you have cancelled this withdrawal.
The funds have been returned to your account and you are free to try to withdraw them once again. Should the problem persist, please fill out the form: I haven't received my withdrawal.
What if your funds have not reached the destination account? Check the status of transaction on blockchain explorer. You can follow the link by clicking the transaction hash you see on your Payment History page.
"Success" status with no errors in blockchain means that the transaction has commited and the funds should be reflected on the wallet where you sent them. In case they are not, it would be a great idea to contact the Receiving party support team on this matter.
What if there is an error?
In an unlikely event of error appearance in blockchain explorer, please fill out the form to contact us: I haven't received my withdrawal. We would be glad to reverse the transaction and return your funds.