To make a deposit, open your Account page, generate and copy your address and use it to create a transaction at an external service.
Making a deposit - step by step
1. Go to your Account page or just click the green "Deposit" button in the top right corner of the main window.
2. Find the currency (use "Search" field at the top) and hit the button in "Deposit" column. This will generate your wallet address.
3. Copy and paste this address at a third party service to initiate a transaction.
4. Copy and paste your Payment ID to a separate field before initiating a transaction (for certain coins only).
Some coins have additional identifier fields generally called Payment ID (e.g. DestinationTag for XRP, Message for XEM).
It is crucial not to forget to insert this data to a separate field when sending a deposit. In case you haven't done it, it would be necessary to contact our support. Find out more.
Important: Do not forget that each asset in your account has a separate unique address. It’s not possible to send certain coin to the wrong address successfully, the funds can be lost forever. I sent deposit to a wrong address.
Receive your deposit
Once your funds reach HitBTC, you will see a pending transaction at the very bottom of the Account page, in the "Latest transactions" section.
The funds will be reflected on your account shortly.
Keep track of your deposited funds at the relevant row on your Account page.
We keep our software up-to-date, so sometimes deposits may be temporarily shut down for technical maintenance.
To find out the status of deposits of a certain coin, open System Health page and see the coin status in the first column "Deposits". Red color means that your deposit may be delayed and will come through once the deposits get enabled.
Experiencing any issues with receiving your deposit? Help is on the way.
Proceed to trading.