Blockchain transactions are not reversible. It means that once funds have been sent, there is no way to return them or to determine the receiver.
That is why it is necessary to protect your account from intruders.
Set up strong password
Strong means unique and brute force protected. Please don't use simple words, dates, names etc. as your password. Also it is a good idea to change your password every few weeks.
It's important to keep your password safe and not disclose it to anyone, even to us. We won't ever ask you to reveal it!
Enable 2-factor authentication
This is an absolutely vital security feature. In case anyone gets to know your password, he simply wouldn't be able to use it. Read more about how it generally works.
In order to set up 2FA on your HitBTC account, you would need to open the ‘Settings’ page in the upper right corner of the website and switch to the 'Security' tab. Make an acquaintance with the detailed instructions.
Below, in the ‘Verification settings’ box, you will see that 2FA can be enabled on the withdrawal, login and settings page. Please select the options that are convenient for you and click the blue 'Save' button.
Now your account is under reliable protection.
Lost your authentication device? Our support team will be happy to help you. Make an acquaintance with the course of action.
Use our security tools
HitBTC provides you with a whole security control centre. Learn more about it to stay safe.
- E-mail notifications about new IP logins
Once your account is being logged in from a new IP, the email notification is sent to you. Keep an eye on your inbox.
- Terminating all sessions
That is a way to knock possible intruders out from your account. All active sessions, except yours, will be terminated.
To do it, you would need to proceed to your ‘Settings’ page. Then switch to the ‘Security’ tab and click on "Terminate all sessions" button.
- Automatic logout
To enable Automatic logout, you will need to proceed to your ‘Settings’ page. Then switch to the ‘Security’ tab and click on the drop-down menu to select the desirable term after which you will get logged out automatically.
- Latest activity
HitBTC provides you with an opportunity to track all actions made on your behalf. Proceed to ‘Settings’ page, on the ‘Security’ tab. Signing in, changing password, enabling or disabling 2FA, money withdrawing and other important events are being collected there.
Made sure that your account is safe? It's time to initiate your first deposit!