Welcome to HitBTC Support Center

Today we’re restarting the core matching engine which has been working consistently since 2013. This operation is performed annually and allows us adding new features. Restarting the matching engine requires restarting all the systems so please note that putting and cancelling orders will be unavailable during the restart from 15:30 to approximately 15:45 UTC.

To resolve the issue we first need to understand what has happened. Please choose the category from the list below, and then the issue - or please use the search box above. You will get the step by step guide for solving the problem, or, if the issue stays unresolved, you will be forwarded to the contact form.