Welcome to HitBTC Support Center

Due to an issue detected in the ERC20 smart contracts, all ERC20 transfers between the main and the trading accounts are temporary disabled. The deposits of the ERC20 tokens have been disabled due to the same issue previously.

Please check System Health for more updates.

To resolve the issue we first need to understand what has happened. Please choose the category from the list below, and then the issue - or please use the search box above. You will get the step by step guide for solving the problem, or, if the issue stays unresolved, you will be forwarded to the contact form.