Issues

My deposit address has changed
Sometimes your deposit address may be changed automatically after a software update. However, the old address usually remains active for a certain perio...
Fri, 14 Aug, 2020 at 3:13 PM
I have deposited a coin which is not supported by HitBTC
Unfortunately, we will not be able to retrieve and refund coins that are not supported by our exchange. There are no wallets or software for these proje...
Fri, 14 Aug, 2020 at 3:16 PM
Where is my ETH token deposit?
Have you deposited Ethereum tokens into your HitBTC account but they are not showing on your balance? Make sure you have sent original tokens. Open...
Fri, 14 Aug, 2020 at 3:17 PM
Where is my deposit?
Deposit processing time varies from coin to coin and depends mostly on the network performance. Once the transaction has been sent, it cannot be expedited. ...
Fri, 14 Aug, 2020 at 3:20 PM
NEO deposit delay: invocation transaction
The technical features of our exchange restrict certain types of transactions from being displayed automatically on traders’ accounts on HitBTC. Specifi...
Fri, 14 Aug, 2020 at 3:20 PM
"An error occurred"
If you see the message “An error occurred” when trying to deposit/transfer/withdraw your funds, it can be caused by an issue with your browser. Try refr...
Wed, 12 Aug, 2020 at 4:00 PM