Issues

"Withdrawals are temporarily disabled on your account"
“Withdrawals are temporarily disabled on your account. Please contact us via this form.” Withdrawals may be restricted on your account for security reas...
Wed, 12 Aug, 2020 at 3:07 PM
“This destination address is not whitelisted”
“This destination address is not whitelisted. You can add it to your whitelist here.” If you enabled the Whitelist feature on your account, you can only...
Fri, 14 Aug, 2020 at 4:41 PM
“Withdrawals from your account are suspended”
“Withdrawals from your account are suspended until [date] to ensure your security. Read more.” Trying to withdraw your funds and get this error? There a...
Fri, 14 Aug, 2020 at 4:44 PM
I cannot withdraw a coin/token
Listed below are all the error message you may see during the withdrawal process. Every error message indicates a particular situation, which can be correct...
Fri, 14 Aug, 2020 at 4:51 PM
I want to withdraw a disintegrated coin
Please check this article before submitting a new request to our Support team. Please check your Account page: usually, disintegrated coins are still av...
Wed, 12 Aug, 2020 at 4:01 PM
Where is my withdrawal?
To begin with, take a look at the status of your withdrawal on HitBTC. You will see one of the three options: (Pending)- Please allow some time for the ...
Fri, 14 Aug, 2020 at 4:55 PM
My withdrawal remains pending
The transaction hash should appear almost instantly after you initiate and confirm your withdrawal. If, however, it is still missing after a few minutes...
Fri, 14 Aug, 2020 at 4:56 PM
I haven't received confirmation email
Please check the relevant article: I do not receive email confirmations. It will likely help you solve the problem.
Fri, 14 Aug, 2020 at 4:57 PM
I want to cancel my withdrawal
Once you have initiated a withdrawal, the transaction is automatically created and sent to the blockchain. Please give it a few minutes to get confirmed by ...
Fri, 14 Aug, 2020 at 4:58 PM
"Insufficient funds"
The “Insufficient funds” error may result from the following: The desired withdrawal amount is greater than your balance amount. Your funds are being ...
Wed, 5 Aug, 2020 at 1:10 PM