Issues

“Withdrawals from your account are suspended”
“Withdrawals from your account are suspended until [date] to ensure your security. Read more.” Trying to withdraw your funds and get this error? There a...
Fri, 14 Aug, 2020 at 4:44 PM
"Invalid token"
You can occasionally see this error message when you click a link in a confirmation email from HitBTC. This means that the link expired. Confirmation links ...
Fri, 14 Aug, 2020 at 5:00 PM
"Withdrawals are temporarily disabled on your account"
“Withdrawals are temporarily disabled on your account. Please contact us via this form.” Withdrawals may be restricted on your account for security reas...
Wed, 12 Aug, 2020 at 3:07 PM
I cannot withdraw a coin/token
Listed below are all the error message you may see during the withdrawal process. Every error message indicates a particular situation, which can be correct...
Fri, 14 Aug, 2020 at 4:51 PM
"Withdrawals for this cryptocurrency are offline"
“Withdrawals for this cryptocurrency are offline. Please refer to the System Monitor page for updates.” You may see this message when a particular crypt...
Fri, 14 Aug, 2020 at 5:02 PM
Where is my withdrawal?
To begin with, take a look at the status of your withdrawal on HitBTC. You will see one of the three options: (Pending)- Please allow some time for the ...
Fri, 14 Aug, 2020 at 4:55 PM
“This destination address is not whitelisted”
“This destination address is not whitelisted. You can add it to your whitelist here.” If you enabled the Whitelist feature on your account, you can only...
Fri, 14 Aug, 2020 at 4:41 PM
How to locate a transaction hash
The transaction hash is a unique identifier of any transaction sent to the blockchain. Usually it consists of a string of numbers and letters and can be ref...
Mon, 5 Jul, 2021 at 11:50 AM
My withdrawal remains pending
The transaction hash should appear almost instantly after you initiate and confirm your withdrawal. If, however, it is still missing after a few minutes...
Fri, 14 Aug, 2020 at 4:56 PM
"Insufficient funds"
The “Insufficient funds” error may result from the following: The desired withdrawal amount is greater than your balance amount. Your funds are being ...
Tue, 15 Jun, 2021 at 12:23 PM