HitBTC

If you have encountered an “Incorrect password” error message, try to reset your password according to these instructions: How to reset my password. Note:...

If you lost your 2FA device or deleted your authentication app, you can log in with your backup code. We suggested that you write down or print out this cod...

If you have access to your device and the authenticator app but the 2FA codes generated by it are not working, please follow the instructions below. If you ...

If you would like to create a corporate account or receive detailed information on this particular kind of accounts, please feel free to contact our Relatio...

If you no longer need your HitBTC account, you may just stop using it. But please keep in mind that the traces of your transactions will remain in the netwo...

Your email address is your unique account identifier at HitBTC. Once the account is created, the email address associated with it cannot be changed. New e...

You may detect it by one of the following symptoms: Unknown foreign trades/payments in your Reports, which weren't performed by you; Incoming not...

Did you just receive a welcome email you have not requested? No worries. Somebody has typed your email into the signup form, probably by mistake. None o...

Social engineering is the most dangerous online threat. If you see anything that looks like social engineering against our users, please immediately report ...

Go to the password recovery page and follow the instructions below: Type in the email address associated with HitBTC account you’re trying to access. ...