Issues

My password isn't working
If you have encountered an “Incorrect password” error message, try to reset your password according to these instructions: How to reset my password. Note:...
Fri, 10 Jul, 2020 at 5:43 AM
I have lost/reset 2FA device
If you lost your 2FA device or deleted your authentication app, you can log in with your backup code. We suggested that you write down or print out this cod...
Fri, 14 Aug, 2020 at 1:51 PM
2FA codes not working
If you have access to your device and the authenticator app but the 2FA codes generated by it are not working, please follow the instructions below. If you ...
Wed, 12 Aug, 2020 at 12:07 PM
How to set up a corporate account
If you would like to create a corporate account or receive detailed information on this particular kind of accounts, please feel free to contact our Relatio...
Fri, 10 Jul, 2020 at 5:43 AM
How to close my account
If you no longer need your HitBTC account, you may just stop using it. But please keep in mind that the traces of your transactions will remain in the netwo...
Fri, 14 Aug, 2020 at 12:26 PM
How to change email address associated with my account
Your email address is your unique account identifier at HitBTC. Once the account is created, the email address associated with it cannot be changed. New e...
Fri, 10 Jul, 2020 at 5:43 AM
Someone has access to my account
You may detect it by one of the following symptoms: Unknown foreign trades/payments in your Reports, which weren't performed by you; Incoming not...
Fri, 14 Aug, 2020 at 1:58 PM
Someone created an account with my email address
Did you just receive a welcome email you have not requested? No worries. Somebody has typed your email into the signup form, probably by mistake. None o...
Wed, 12 Aug, 2020 at 3:57 PM
Noticed social engineering attempts
Social engineering is the most dangerous online threat. If you see anything that looks like social engineering against our users, please immediately report ...
Fri, 14 Aug, 2020 at 2:00 PM
How to reset my password
Go to the password recovery page and follow the instructions below: Type in the email address associated with HitBTC account you’re trying to access. ...
Fri, 14 Aug, 2020 at 2:04 PM